I had a considerable amount of inconvenience when moving house due to being unable to contact my ADSL provider, Metronet. Eventually I ended up changing telephone number (because I couldn't get a MAC, and because I work from home and therefore needed to ensure almost continuous ADSL service) and switching to a new ISP. Recently I found out that I'd forgotten to cancel the old telephone number, and did so; this finally got Metronet's notice, or at least the notice of one of their computers. Here's my response to their e-mail, in the hope that it will be useful to anyone else who might be considering using this ISP.

(This is a bit intemperate, but, given the history, "If you wish to cancel your broadband service with us, you must inform us of your request" got on my nerves, and I wanted to see if anyone was at home in their sales department. I wonder what they'll do once credit card requests start being denied due to the expiry date changing?)

( response )